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Refund Policy

Refund Policy | SeeYou-Novel

Last Updated: November 2025
Website: https://seeyou-novel.com
Company: Foshan Jinhai Intelligent Machinery Co., Ltd.
Address: Guangdong, China

1. Overview

At SeeYou-Novel, we strive to deliver a seamless reading experience for our global readers.
If, for any reason, you are not fully satisfied with your purchase, you may request a refund according to the policy below.

This Refund Policy applies to purchases made through our website, including Free Member access, Monthly Pass, Annual VIP Pass, and Lifetime Member purchases.

2. Eligibility for Refunds

You may be eligible for a refund if all of the following conditions are met:

  • Your refund request is submitted within 7 days of the purchase date; and

  • You have not accessed, read, or unlocked more than one paid chapter or paid novel content after purchase; and

  • The transaction was made directly through https://seeyou-novel.com; and

  • Your refund reason complies with our Terms of Use and is not primarily due to user error (e.g., forgetting credentials) or device/browser incompatibility that is outside our control.

Refund requests submitted after 7 days, or for content that has been significantly consumed, will not be granted except as required by law.

3. Membership Purchases (One-Time Payment Only)

SeeYou-Novel memberships are sold as one-time purchases.

  • No automatic renewal

  • No recurring subscription billing

Refund Rule for One-Time Membership Purchases

A first-time membership purchase may be refunded within 7 days, provided that the eligibility conditions in Section 2 are met.

4. Free Member

Free Member does not require payment.
Refunds do not apply.

5. Technical Issues

If you experience technical issues that prevent access to paid content, please contact support as soon as possible. We will prioritize troubleshooting and assistance.

If a confirmed technical issue on our side prevents access and cannot be resolved within a reasonable time, we may offer a refund in accordance with this policy and applicable law.

6. Refund Process and Timeframe

To request a refund, please contact our support team:
📧 support@seeyou-novel.com

Please include the following information in your email:

  • Full name

  • Order number (or transaction ID)

  • Purchase date

  • Reason for refund

Approved refunds will be issued to the original payment method used at checkout.
Processing time may take 5–10 business days, depending on your payment provider (e.g., PayPal, 2Checkout) and banking procedures.

7. Non-Refundable Situations

Refunds generally cannot be issued in the following situations:

  • The request is made more than 7 days after purchase

  • You have accessed, read, or unlocked paid content beyond the limits described in Section 2

  • The issue arises from your internet connection, browser settings, device limitations, or third-party software conflicts

  • You have violated our Terms of Use

  • Fraudulent or abusive refund behavior is suspected

Nothing in this section limits rights that may apply under mandatory local consumer protection laws.

8. Contact Information

If you have questions about this Refund Policy or wish to submit a refund request, please contact us:

📧 Email: support@seeyou-novel.com
🌐 Website: https://seeyou-novel.com

9. Policy Acceptance

By making a purchase on our website, you acknowledge that you have read, understood, and agreed to this Refund Policy.

This policy is intended to align with applicable consumer protection requirements. Where local laws provide mandatory rights, those rights will apply.